Solution brief · Voice AI
AVA Voice Agent
An AI voice agent that answers, understands and acts. AVA handles routine customer calls and moves spoken requests toward a useful outcome. It combines voice conversation, your business knowledge and configured workflows, so common questions are answered, routine steps get done, and a person takes over when needed.
Delivery model
Voice as a Service
AVA is currently offered as a managed service: no hardware to buy to get started. Usage-based and volume plans are scoped in consultation.
Who it is for
Teams with recurring phone inquiries
Small and medium-sized businesses and enterprise service teams that take the same kinds of calls every day: clinics, e-commerce, contact centres and other service providers.
Capabilities
What AVA does on a call
Inbound calls
Customers call your number and AVA answers, understands the request and moves it toward an outcome.
Outbound calls
AVA can also place calls, for example reminders or follow-ups, using the same instructions and knowledge.
Knowledge and FAQs
Answers about your services and business information, drawn from documents you organise in one knowledge library.
Appointments
Checks availability, books, reschedules and cancels through a connected calendar.
Order inquiries
Gives order status from a connected business system.
Human escalation
Hands the call to a person when the request needs more support.
Connected workflow
Connects to your services through REST tools and MCP, so the agent can act, not only answer.
Review and control
Full call transcripts, recordings, logs and activity monitoring, so your team can review every conversation.
How it works
From context to conversation
- 01
Shape the conversation
Give the agent a purpose, a voice and clear instructions.
- 02
Share what you know
Organise your documents in one knowledge library.
- 03
Connect your workflow
Bring your services together with REST tools and MCP.
- 04
Refine in Playground
Test and adjust the conversation before it reaches customers.
Example call · illustrative
Hi, can I move my appointment to Thursday?
Of course. Thursday at 10:00 is free. Shall I book it?
Yes, please.
Done. You'll get a confirmation by text.
Start with one workflow
Begin with one recurring call type, validate call quality and hand-off, then expand to more lines and use cases.
Pay for what you process
Usage is measured per second of call audio, with no monthly commitment. High-volume plans with more concurrent and longer calls are scoped per customer.
Help getting live
Our team helps set up agents, tools and phone lines, with a direct line for support.
Cut sheet
Full specification coming soon
The detailed AVA cut sheet, including languages, telephony options and deployment on dedicated NVIDIA hardware, is being finalised. Book a consultation call and we'll walk you through what is available today.
Book a consultation call
Tell us how your customers reach you and which calls repeat every day. We'll help you scope a first AVA workflow.
A cooperation between Tiada and Cognition AI
AVA is a voice AI product from Cognition AI's rFactorial product group, offered through Tiada Solutions with one point of contact for setup and support.